Frequently Asked Questions

Do your prices include VAT?

The current VAT rules allow people who are 'chronically sick or disabled' VAT relief on many of the items we sell. For that reason, the prices shown are exclusive of VAT

What products are VAT exempt?

Products which are purchased for your personal or domestic use may be eligible for VAT relief, such goods include:

  • Electrically or mechanically adjustable beds
  • Electrically or mechanically chairs
  • Electrically or mechanically stair lifts, hoists and lifters
  • Sanitary devices
  • Wheelchairs
  • Bathrooms
  • Alarms
  • Building work; ramps, doorways etc
  • Low vision aids
  • Medical and surgical appliance
  • Motor vehicles
  • Parts and Accessories
  • Repair and maintenance
  • Mobility scooters
  • Other equipments which are designed solely for use by disabled people will remain eligible for relief
Products that fall into these categories will be clearly marked on the website with a tick and the text
"VAT Declaration Applicable" in the product details page.

How do I qualify for VAT relief?

Eligible Individuals:

According to HM Revenue and Customs, a person is chronically sick or disabled if he/she is a person:

● With a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities;

● With a condition which the medical profession treats as a chronic sickness, such as diabetes;

● Who is terminally ill

If a parent, spouse or guardian acts on behalf of a 'chronically sick or disabled' person, your supply is treated as being made to that 'chronically sick or disabled’'person.
You can contact the National Advice Service on 0845 010 9000 for more details about VAT Relief for disabled people.

Eligible Charities:

Where the goods are made available by the charity to a disabled person for their personal or domestic use.

Full details can be found at the HM Revenue and Customs website under
'VAT relief for disabled people; HMRC Reference: Notice 701/7 (August 2002)' by clicking on the following link:

Notice 701/7 VAT relief's for disabled people

Customer eligibility HMRC Reference: Notice 701/7 (August 2002) is shown for your information

How do I declare that I am eligible for VAT relief?

All the prices in our shop are exclusive of VAT. Most of the products in our store will be marked with "VAT Declaration Applicable". When you see this it means the products can be purchased at a 0% Vat rate.

When ordering online as part of the checkout process, there is a VAT declaration form to fill out. You will need to describe your disability in the box provided and also type your name in the signature field like the one shown below.

Persons qualifying for VAT exemption MUST fill the VAT declaration form provided otherwise, we will have to charge you VAT at the current rate of 20% on your order.

For products which do not show "VAT Declaration Applicable", VAT exemption cannot be claimed by anyone and you will be charged the current rate of VAT.

Bedroom Aids

Why do you need to fill a declaration form out?

The government requires that you complete a VAT Exemption declaration form. If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult

HM Revenue and Customs Notice 701/7 VAT relief's for disabled people Notice 701/7 VAT relief's for disabled people

Or contact HM Revenue and Customs National Advice Service on 0845 010 9000 before signing the declaration.
It may not always be possible for a disabled person to sign a declaration (for example, if the person is a child or unable to write). In such cases, the signature of a parent, guardian, doctor or another responsible person is acceptable on the declaration.

What If you are not eligible for VAT exemption relief


We are obliged to charge you the full 20.0% VAT on the whole of your order. This is automatically added to your order after you have skipped the VAT declaration form at the checkout page or if the product(s) are not VAT exempt.

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